All bookings completed on the AYT website and its booking engine, Fare Harbor, are by done by request. Our system is not able to pull live inventory or access from our vendors, however we do work closely with all partners to ensure accuracy and update our inventory and prices carefully. Prices reflect the most accurate pricing we receive from our vendors, however rates may change from time to time (especially with the rising cost of fuel & staff).
Most bookings are fulfilled as requested, but there are times that vendor availability may be limited, or seasonal pricing may be in effect. This will be communicated to you should there be any changes or variations.
Most excursions availability and accuracy tends to be more precise and exact compared to our weeklong packages that include air, hotel, car rental, or other tour components. Excursions and items we have full control over inventory, we notate that in our receipt to you (example: our Sunset Booze Cruise Whale Watching excursions out of Juneau are under our full control, whereas the standard Whale Watch excursion is operated by a partner).
In order to start the process, we do require either full payment (excursions, some hotels) or a deposit (tour packages) of at least $100 USD per person + tax. Your card will be charged the amount reflected in the booking system, and post as “FH Alaska Yukon”.
AYT will respond to your initial booking within 2 business days via e-mail (so please check your junk/spam folder), or a phone call if we don’t hear from you. We will share any/all confirmation numbers with you via our itinerary management program, Travey and TripIt, which is a free tool for you that allows you to see all your bookings and travel elements in one system. This will require you setup a free account with them and password. If we are able to confirm the entire booking request, we will automatically charge the credit card on file for any balance due or follow the payment schedule.
Travelers who have purchased ONLY an excursion/tour item will receive a follow-up email ONLY.
For packages that require customization or updates to either a product or price, you will have the option to accept the redesigned package or receive a refund of any deposits paid.
Once you have accepted a package/product, we are bound by the refund, cancellation, and change policies of the vendors we use.
Payment Policies
Consumer payment schedule is below:
- Alaska excursions on a stand-alone basis: Full payment due at time of purchase unless otherwise noted.
- Alaska 1 & 2 overnight packages: $100 deposit per person, final payment due upon confirmation.
- Alaska multiple night packages: Airfare due upon confirmation, $200 deposit at time of booking, 50% payment due 120 days before departure, final payment due 45 days prior to departure.
- Alaska itineraries including the Alaska Railroad and/or Denali require full payment at time of confirmation due to the popularity of the tours.
- Scheduled Air (published air): Full payment due within 24 hours of confirmation
- Scheduled Air (negotiated air): Full payment due within 30 days of travel, deposit may be required.
- Hotel/Car rental: Payment advised when booking (eg: pay direct at check-in or prepay in full)
- Belize packages: $200 deposit + taxes at time of booking, 50% due at confirmation, final payment due 30 – 45 days prior.
- Deposits will be refunded in FULL if AYT is not able to secure the package or travel services requested. This can include accommodation type, dates, and location.
- Tours booked for our partner, Cayo Adventure Tours, require a 25% deposit and CAT will collect the final payment from you.
- Tours booked for our partner, Chuck & Robbies Dive Shop, require full payment at time of booking.
- FAILURE to make the final payment to AYT on packages will result in the cancellation of your travel. If you can NOT make your trip, please let us know and we will advocate on your behalf with our vendors.
- AYT will not charge an interest or finance fee for customers who wish to make payments.
- All future payments are placed into an escrow account with Bank of Hawai’i.
Trips involving scheduled or charter air must be paid at time of confirmation, unless otherwise noted. Most airline tickets are non-refundable, however changes may be allowed. Name changes are typically not permitted. No-show penalties also apply. It is the traveler’s responsibility to ensure that names MATCH government issued IDs – please double check ALL itineraries from AYT for accuracy.
Trips involving ferry or boat transportation must be paid at time of confirmation, unless otherwise noted. Most operators do allow for changes within certain time periods for a small fee. No-show penalties also apply.
Trips involving railroad transportation must typically be paid at time of confirmation, unless otherwise noted. Most rail tickets can be changed with a penalty.
AYT works with a variety of booking sources and hotels – some may require prepayment of room & tax. All hotels are prepaid unless otherwise noted. Hotels may require a security deposit/payment at time of check-in to cover incidentals and/or damages.