TOURS: All bookings completed on the ATD website and its booking engine, Fare Harbor or Ventrata, are by done by request.   Our system is not able to pull live inventory or access from our vendors, however we do work closely with all partners to ensure accuracy and update our inventory and prices carefully.  Prices reflect the most accurate pricing we receive from our vendors, however rates may change from time to time (especially with the rising cost of fuel & staff).

Most bookings are fulfilled as requested, but there are times that vendor availability may be limited, or seasonal pricing may be in effect.  This will be communicated to you should there be any changes or variations.

 

Most excursions availability and accuracy tends to be more precise and exact compared to our weeklong packages that include air, hotel, car rental, or other tour components.  Excursions and items we have full control over inventory, we notate that in our receipt to you (example:  our Sunset Booze Cruise Whale Watching excursions out of Juneau are under our full control, whereas the standard Whale Watch excursion is operated by a partner).

In order to start the process, we do require either full payment (excursions, some hotels) or a deposit (tour packages) of at least $100 USD per person + tax.   Your card will be charged the amount reflected in the booking system, and post as “FH Alaska Travel”.

ATD will respond to your initial booking within 2 business days via e-mail (so please check your junk/spam folder), or a phone call if we don’t hear from you.   We will share any/all confirmation numbers with you via our itinerary management program, Travefy, which is a free tool for you that allows you to see all your bookings and travel elements in one system.  This will require you setup a free account with them and password.   If we are able to confirm the entire booking request, we will automatically charge the credit card on file for any balance due or follow the payment schedule.

Travelers who have purchased ONLY an excursion/tour item will receive a follow-up email ONLY.

 

For packages that require customization or updates to either a product or price, you will have the option to accept the redesigned package or receive a refund of any deposits paid.

Once you have accepted a package/product, we are bound by the refund, cancellation, and change policies of the vendors we use.

 

Payment Policies

Consumer payment schedule is below:

  1. Cruises:  Deposits are paid directly to the cruiseline according to the payment schedule.  Final payment date will be disclosed, the cruise and all components must be paid in full before that date.
  2. Alaska excursions on a stand-alone basis:  Full payment due at time of purchase unless otherwise noted.
  3. Alaska itineraries including the Alaska Railroad and/or Denali require full payment at time of confirmation due to the popularity of the tours.
  4. Scheduled Air (published air):  Full payment due within 24 hours of confirmation
  5. Scheduled Air (negotiated air): Full payment due within 30 days of travel, deposit may be required.
  6. Hotel/Car rental:  Payment advised when booking (eg: pay direct at check-in or prepay in full)
  7. Deposits will be refunded in FULL if ATD is not able to secure the package or travel services requested.  This can include accommodation type, dates, and location.
  8. FAILURE to make the final payment to AYT on packages will result in the cancellation of your travel.  If you can NOT make your trip, please let us know and we will advocate on your behalf with our vendors.
  9. ATD will not charge an interest or finance fee for customers who wish to make payments.