CruiseTours: All bookings completed on the ATD website and its booking engine are by done by request.   Our system is not able to pull live inventory or access from our vendors, however we do work closely with all partners to ensure accuracy and update our inventory and prices carefully.  Prices reflect the most accurate pricing we receive from our vendors, however rates may change from time to time (especially with the rising cost of fuel & staff).

Most bookings are fulfilled as requested, but there are times that vendor availability may be limited, or seasonal pricing may be in effect.  This will be communicated to you should there be any changes or variations.

Excursions:   Many excursions availability and accuracy tends to be more precise as we will highlight LIVE inventory versus those that are based on allocated space or on request.   Tours & excursions operated by a 3rd party that are an immediate confirmation will say “Real Time” in the description.

In order to start the process, we do require either full payment (excursions, some hotels) or a deposit (tour packages).   Your card will be charged the amount reflected in the booking system.   Should space NOT be confirmed or available, we will refund your deposit, an agent will contact you first.

ATD will respond to your initial booking within 2 business days via e-mail (so please check your junk/spam folder), or a phone call if we don’t hear from you.   We will share any/all confirmation numbers with you via our itinerary management program, Travefy, which is a free tool for you that allows you to see all your bookings and travel elements in one system.  This will require you setup a free account with them and password.   If we are able to confirm the entire booking request, we will automatically charge the credit card on file for any balance due or follow the payment schedule.

Travelers who have purchased ONLY an excursion/tour item will receive a follow-up email ONLY.

For packages that require customization or updates to either a product or price, you will have the option to accept the redesigned package or receive a refund of any deposits paid.

Once you have accepted a package/product, we are bound by the refund, cancellation, and change policies of the vendors we use.

Payment Policies

Consumer payment schedule is below:

1. Cruises:  Deposits are paid directly to the cruiseline according to the payment schedule.  Final payment date will be disclosed, the cruise and all components must be paid in full before that date.
2. Alaska excursions on a stand-alone basis:  Full payment due at time of purchase unless otherwise noted.
3. Alaska itineraries including the Alaska Railroad and/or Denali require full payment at time of confirmation due to the popularity of the tours.
4. Scheduled Air (published air):  Full payment due within 24 hours of confirmation
5. Scheduled Air (negotiated air): Full payment due within 30 days of travel, deposit may be required.
6. Hotel/Car rental:  Payment advised when booking (eg: pay direct at check-in or prepay in full)
7. Deposits will be refunded in FULL if ATD is not able to secure the package or travel services requested.  This can include accommodation type, dates, and location.
8. FAILURE to make the final payment to ATD on packages will result in the cancellation of your travel.  If you can NOT make your trip, please let us know and we will advocate on your behalf with our vendors.
9. ATD will not charge an interest or finance fee for customers who wish to make payments.

Date Changes

Changes to ones dates and/or itinerary are subject to a $50 per person change fee plus difference in any applicable price difference or vendor charged change fees.   

Change fees are typically waived for cruise guests that book their entire trip thru Alaska Travel Desk.

Cancellations

Cancellations are subject to the policies set by each of our vendors and may vary.     Bookings with payments handled directly by Alaska Travel Desk, LLC will be subject to a 3% credit card fee on the refund (our merchant account charges us 3% to charge your card, and the same to refund!).

1. CruiseTour:  $25 per traveller and $250 per room, plus any difference in airfare or hotel availability for ALL changes/cancellations.   Penalties of at least 50% apply to cancel/changes requested 31 to 46 days prior to departure.   Cancellation/change penalty within 31 days of travel is a 100% penalty, unless we are able to negotiate a partial refund with our vendors.
2. Airfare: most airfare is nonrefundable once purchased, however we will always ask for waivers/favors and administrative fee of $25 per traveler will be assessed if we are successful.   Name changes for American Airlines flights are a $50 fee, per traveler.
3. Cruises:  Subject to the cruiseline, no fee is assessed by Alaska Travel Desk for date or itinerary changes.  However a cancellation fee of $125 will apply.   Change and cancel fees are at the discretion of the cruise line.
4. Railroad:  ATD requests a $25 fee per traveler for changes/cancellations after booking for all vendors.  McKinley Explorer Private Train is nonrefundable up to 30 days prior to travel; and a 50% penalty is applied for changes/cancellations requested at least 46 days in advance.  Alaska Railroad bookings are subject to a 10% penalty for changes made anytime, and are non-refundable within 35 days of travel.  Amtrak & VIA Rail Canada cancellation/changes are subject to penalties charged by the operator.
5. Excursions:  Cancellations of excursions are dependent on the policies of each operator and will be outlined in the receipt provided BY the operator/vendor.
6. Hotels:  Most hotels now require a 48 hour cancellation notice for changes and/or refunds; prepaid rooms are mostly nonrefundable unless otherwise noted.  Alaska Travel Desk negotiated rate hotels require at least 48 hours notice for cancellations, and are subject to a $50 per night cancellation fee.
7. Bahamas Breezes Day Passes:  Day passes are refundable up to 72 hours prior to arrival at the resort.   Day Passes with room reservation are subject to 100% penalty if cancelled less than 72 hours prior to arrival.
8. Credit Card Fees:  Alaska Travel Desk may assess a 3% merchant processing fee for refunds requested when paid to Alaska Travel Desk.