The booking engine, located top RIGHT, is where you will start.  The system will provide you an ESTIMATED cost of the tour based on your customizations and input.  The rates are based on availability & subject to change.  Should the final price not be acceptable, we do allow you a full refund, no questions, of the deposit!

For overnight & same day travel excursions, we will lock in any/all air or sea travel first, and secure hotel space if overnight was requested. Most tours & excursions will be confirmed at a later date, but not less than 20 days prior to departure.

AYT’s Travel Designers will monitor your flight schedules before and during your trip.  We will work proactively when there are schedule changes or issues – including weather or other issues. We’ll work with you and our vendors to ensure you have a fantastic vacation.

Any upgrades to packages components will require a reprice of the package.  Substitutions are allowed.

Final price is dependent on variables, such as airfare & hotel availability, and government taxes & fees.  Once the travel designer & you have confirmed the options, AYT will require an additional payment.

We HIGHLY encourage you to purchase travel insurance – either individually for this trip or an annual plan.  We can provide you a quote by clicking on the check-box in the booking engine.

This tour requires a $100 USD deposit per person, plus tax, to begin the process.  This deposit is fully refundable if we are not able to accommodate your package due to an increase in price or availability.

Once a travel designer has provided you with the confirmed package and pricing, we will need to process another payment.

Guests have the option to pay for your package in full or in two payments:

• $150 USD per guest due now
• 30 days before travel: Final Payment

We will automatically charge your credit/debit card based on this schedule, along with a text or e-mail receipt.  You can also opt to update or change your payment at any time.

Changes to your itinerary are subject to availability and MUST be requested on our booking portal.

Date changes must be completed at least 7 days prior to travel, or be subject to a $75 USD per guest rebooking fee.   Date changes within 7 days are subject to a $150 USD rebooking fee per guest.  No changes are allowed within 24 hours of travel.

We are NOT able to upgrade to the fast ferry once we have booked your standard ferry reservations. 

Name changes & fixes are subject to airline/ferry rules.  Name changes on some excursions may incur a $10 fee.  It is YOUR responsibility to ensure that you have provided accurate and legal names of all travelers.  Please verify the names on all receipts & itinerary. We are NOT responsible for any errors after airline tickets are issued, or 1st payment is made.

In the event of disruptions during your air travel or package, we will work with you and all vendors on adjusting dates as needed.  

Cancellation fees: 

• 30 days or more from date of travel: 10% penalty per guest
• 7 to 29 days before travel: 35% penalty per guest
• Within 7 days of travel: non-refundable

If you no-show for any component of the tour, you are not eligible for a refund or rebooking.  This package has zero value after departure.

In the event of a weather delay out of Juneau, there is a risk of missing the tour – this is non-refundable, however we will offer a discounted tour with Klondike eBikes if we are not able to reschedule.  In the event of a weather cancellation out of Juneau, we are not able to refund the ferry portion – this is non-refundable.  We encourage you to purchase TRAVEL INSURANCE or our Skagway SoS insurance option.

Covid-19 remains a concern among all of us, however the State of Alaska no longer has any COVID-19 mandates or requirements.

We offer hand hankys, as a gift, to any of our guests who request them.  These are 2″ square fabric pieces that can be used to open doors and reduce your touchpoints while on a cruise or train – which significantly decrease your chances of picking up germs.

We do ask that you travel safely & smartly.  If you aren’t feeling well, stay home or in your hotel.  And of course, make sure you have proper TRAVEL INSURANCE.