Our background in both the travel agency, hotel, and airline industry has allowed us to gain a wealth of knowledge of how-to’s, best ways to travel, and even what do to when things go wrong. Being able to reach out to your travel advisor for help is available with just the click of a button or text – instead of dealing with a call center with a person who is just clicking buttons on a screen. We REALLY can help you, and we LOVE helping! And we are NOT travel ‘bookers’ nor is this a ‘side gig’ – being a travel agent is more than just booking your travel & hoping everything goes well; we keep an eye on your flights & reservations to make sure your travels go smooth & step up to help when things DO go wrong.
One of our key requirements is: have we been there, have we used it, and would we put our parents up there! *cause we all know there’s no better critic than Mom & Dad <3
We want to do it right. And we do it treating your money like its ours. We’re not here to just make a quick commission or sale – we want to guide you thru the destination and make sure you are prepared and ready for anything, not just the good times!
By having that personal knowledge, we work to make sure your vacation goes as smoothly as possible. This goes down to even the smallest details of flight times (do you really want to land when it may take you 3 hours to clear customs?) to even the difference between Main Cabin airfares & Premium Economy.
Alaska Travel Desk has special perks to our clients:
-> Name Change on an existing ticket/reservation. This is a great way to extend the value of your ticket if you can’t go on your trip or replace it with someone else.
-> Miss your flight? Let us know, and you will no longer lose the value of your ticket! (this process can take up to 24 hours)
-> Ticket value extension: We can extend the value of tickets, normally 1 year, by an additional 30 days.
Alaska Travel Desk’s affiliation with Travel Edge extends the Hyatt Prive program to all of our guests at participating resorts. Perks include:
We’re here in Alaska, and feel like we virtually live in Belize & the Tropics. Why not work with a local?
All of our staff have previously worked in airline, hotel, tour operator, and travel agencies before.
We are here to advocate for you when things go wrong!
We are a PROUD TravelEdge partner, giving us favored or preferred status with all the major airlines, hotels, vacation companies and cruise lines (including special pricing!)
If you DO like Expedia or others, and want to book online, that's fine! Our online booking engine is secure and you don't ever have to talk to us if you don't want to!
We've been there. We've done that. Let us help you with knowing what to expect.
Based in Juneau & Skagway, we are a brick & mortar agency - meaning you can drop in and visit us! We've got all the credentials & insurance all reputable agencies have, and ensure we operate with integrity!
Our agents use Sabre for your bookings, which gives us direct and IMMEDIATE access to all flights & fares, and more options than you can get on Google Flights, Expedia, or Kayak. In fact, most of our air-clients are amazed we can get them to Southeast Alaska in the same day from the East Coast when most websites require an overnight or multiple stops – because we use the GDS, we can combine airlines into a single itinerary.
ATD uses Sabre for most of our airline bookings – giving us immediate access to airlines and inventory. We can even sell you a ticket right at departure time!
Not all travel agents are created equal.
We have the tools to help you – from finding flights, changing them, keeping you moving when flights cancel or delay – our expertise and systems in place are working behind the scenes to keep your vacation worry-free.
When you book online with ATD, our travel designers review EACH and every booking and will reach out to you and ensure you’ve got the best price, options, and make sure your vacation goes as smoothly as possible.
And, you’ll NEVER have to be on hold for 6 hours with us when things do go wrong!
We can help make your travel experience smoother, even when things go wrong. And our service fees are only $35 USD (what's 6 hours of hold time really worth to you?)!
Happy to talk about this and be as transparent as possible
Check out our list of fees that may be applicable to your travel requests / adventures. Please note, we do not charge a fee for the initial consultation and discussion with any of our agents!
(click anywhere to view the PDF file).
We receive a commission from many of our vendors which covers our salaries, operating expenses, as well as donation to the United Way of Southeast Alaska as part of our sustainable tourism efforts. If we do not earn a commission, we will advise you and disclose any Agent Experience Fees that may be applicable.